FAQ

DOWNLOAD CODE

What’s this about a download code?
Each print copy of Pom Pom includes a code which gives you access to your own digital PDF of the magazine. You’ll find this on the inside front cover of the magazine and you’ll need to head to this website here to manually redeem the code. If you already have a Ravelry account and are logged in when you redeem this code, the download will automatically be stored in your Ravelry library for easy access in future! Magic!

I entered my code and it’s invalid, what’s wrong?
Each time we publish a new issue, we stagger the release of the digital version of the magazine until a few weeks later. This gives our international subscribers time to receive their print copies. So if you are trying to redeem a very recent issue of Pom Pom, make sure the digital version is live – we always let people know when this happens via social media and Ravelry, and we also send out a newsletter.

If you are still having a problem with your code, please email us contact@pompommag.com

KNITTING OUTSIDE THE BOX

I’ve pre-ordered Knitting Outside the Box by Bristol Ivy – when can I expect my copy?
Thanks for your order! We will start shipping copies from the UK first week of November.

How will my book be shipped?
As Knitting Outside the Box is hardback and much larger that a standard Pom Pom publications, your book will be bubble wrapped and shipped in a sturdy cardboard box. Copies will be sent via Royal Mail, please note that shipping costs therefore reflect the size and weight.

I’ve received an email saying my order has been ‘completed’ – what does this mean?
This means we have received your order and confirmed that you will be one of the lucky knitters who will be receiving this book first –  but does not mean it has been shipped (see above!)

Does Knitting Outside the Box include a digital download and how/when can I access it?
Yes it does, just like our other Pom Pom publications, your book will have a unique code that you can redeem. And like the magazine, we will delay the release of the digital download to ensure that international customers have time to receive their copies. This means your PDF of the book won’t be accessible straight away, but the good news is that this will be live in time for the KAL kick off at the end of November

ALL THINGS POM POM

My LYS should stock you/ I want to wholesale Pom Pom!
Hurrah! Please shoot us an email contact@pompommag.com and we’ll organise this.

How can I submit to Pom Pom?
Check the latest submission call here and sign up to our newsletter to be kept up to date with new calls.

Help! I’m stuck on a pattern/ I don’t know what yarn to use/ I think there is errata?
Don’t panic! There are lots of ways we can help! Our Pom Pom Ravelry group is full of friendly knitters chatting about their Pom projects, it’s a good place to see what other tips your fellow Pom pals have. If you think you have found a mistake, check our Errata page here and of course email us contact@pompommag if there is anything we can help with.

 

Copyright Pom Pom Publishing Ltd 2012-2016