FAQ

LAST ORDER DATES FOR DELIVERY BY 25TH DECEMBER

Rest of World  – Order by midnight GMT Tuesday 3rd December

Canada – Order by midnight GMT Sunday 8th December

Europe – Order by midnight GMT Wednesday 11th December

Germany – Order by midnight GMT Monday 16th December

UK and USA – Order by midnight Thursday 19th December

Our online shop will remain open over the holidays but please note that any orders placed after midnight GMT Thursday 19th December will be shipped from Monday 6th January 2020.

PRE-ORDER SHIPPING

Please note that if your order contains several items, including a pre-order product, or subscription starting with the forthcoming issue, your items will be shipped separately. Any pre-order issues or subscriptions will ship from the advertised shipping/on sale date!

DOWNLOAD CODE/ DIGITAL ISSUES

What’s this about a download code?
Each print copy of Pom Pom includes a code which gives you access to your own digital PDF of the magazine. You’ll find this on the inside front cover of the magazine and you’ll need to head to this website here to manually redeem the code. If you already have a Ravelry account and are logged in when you redeem this code, the download will automatically be stored in your Ravelry library for easy access in future! Magic!

I entered my code and it’s invalid, what’s wrong?
Each time we publish a new issue, we stagger the release of the digital version of the magazine until a few weeks later. This gives our international subscribers time to receive their print copies. So if you are trying to redeem a very recent issue of Pom Pom, make sure the digital version is live – we always let people know when this happens via social media and Ravelry, and we also send out a newsletter.

I bought a digital issue of via the Pom Pom website, how do I access this PDF?
To access a digital issue bought from the Pom Pom website, you’ll need to log into you account (see the heading SHOP, then MY ACCOUNT). Once you’ve logged in, you’ll see all your available downloads here!

Any queries, please email us [email protected]

KNITTING OUTSIDE THE BOX

Does Knitting Outside the Box include a digital download and how/when can I access it?
Yes it does, just like our other Pom Pom publications, your book will have a unique code that you can redeem. You can find this printed on back page end paper (opposite the acknowledgements page). Redeem your code here!

ALL THINGS POM POM

My LYS should stock you/ I want to wholesale Pom Pom!
Hurrah! Please shoot us an email [email protected] and we’ll organise this.

How can I submit to Pom Pom?
Check the latest submission call here and sign up to our newsletter to be kept up to date with new calls.

Help! I’m stuck on a pattern/ I don’t know what yarn to use/ I think there is errata?
Don’t panic! There are lots of ways we can help! Our Pom Pom Ravelry group is full of friendly knitters chatting about their Pom projects, it’s a good place to see what other tips your fellow Pom pals have. If you think you have found a mistake, check our Errata page here and of course email us [email protected] if there is anything we can help with.

Tell me more about your printers?

We’re proud that Pom Pom is printed in the UK by Park Communications, a leader in cleaner, greener, environmental print. The magazine is made from paper containing 100% virgin fibre sourced from well-managed, responsible, FSC® certified forests. 100% of the inks used are vegetable oil based, 95% of press chemicals are recycled for further use and, on average 99% of any waste associated with this production will be recycled. Read more on Park Communications website here.

Copyright Pom Pom Publishing Ltd 2012-2019