FAQ

 

DOWNLOAD CODE

What’s this about a download code?
Each print copy of Pom Pom includes a code which gives you access to your own digital PDF of the magazine. You’ll find this on the inside front cover of the magazine and you’ll need to head to this website here to manually redeem the code. If you already have a Ravelry account and are logged in when you redeem this code, the download will automatically be stored in your Ravelry library for easy access in future! Magic!

I entered my code and it’s invalid, what’s wrong?
Each time we publish a new issue, we stagger the release of the digital version of the magazine until a few weeks later. This gives our international subscribers time to receive their print copies. So if you are trying to redeem a very recent issue of Pom Pom, make sure the digital version is live – we always let people know when this happens via social media and Ravelry, and we also send out a newsletter.

If you are still having a problem with your code, please email us [email protected]

ALL THINGS POM POM

My LYS should stock you/ I want to wholesale Pom Pom!
Hurrah! Please shoot us an email [email protected] and we’ll organise this.

How can I submit to Pom Pom?
Check the latest submission call here and sign up to our newsletter to be kept up to date with new calls.

Help! I’m stuck on a pattern/ I don’t know what yarn to use/ I think there is errata?
Don’t panic! There are lots of ways we can help! Our Pom Pom Ravelry group is full of friendly knitters chatting about their Pom projects, it’s a good place to see what other tips your fellow Pom pals have. If you think you have found a mistake, check our Errata page here and of course email us [email protected] if there is anything we can help with.

POMFEST

What is Pomfest?
This summer it’s our 5th anniversary and we’re planning a big birthday bash in London, 14 -15th July, with a marketplace, talks, and lots of fun things to celebrate all things Pom Pom.

How do tickets work? Can I buy a weekend ticket?
Pomfest runs over two days and each day is ticketed separately. You can’t buy a weekend ticket as numbers are limited and with a different talks programme each day we hope to share the fun with as many of you Pom Pals as possible!

What about this party within the party on Friday night?
This is Pomcast Live! This is a separately ticketed event and will be an interactive version of our popular podcast with a live DJ set by John Arbon afterwards! Please note the marketplace will not be open during this evening.

Can I buy a ticket to a Pomfest talk?
Pomfest talks are free of charge and seats will be allocated on the day on a first come, first served basis.

Can I buy a Pomfest ticket on the door?
To help with our planning we have an advance ticket sales limit. Once this is reached, tickets will only be available at the door, subject to availability (availability on the door will be based on how many people arrive and at what time).

I can’t make it anymore, can I get a refund?
Unfortunately we are unable to offer refunds on Pomfest tickets.

Copyright Pom Pom Publishing Ltd 2012-2016