FAQ

COVID-19 SHIPPING CHANGES

In an effort to keep our team safe and healthy, we will now be shipping orders from both our UK and US headquarters once a week until further notice.  We have stepped up hygiene measures in the office and will continue to send parcels while it is still safe to do so.

21.07.20 – Deutsche Post are currently unable to ship to Australia, New Zealand and Chile. Orders to these countries will be shipped via Royal Mail using an untracked service.

Please understand that postal services worldwide will be taking precautions and therefore parcels may be subject to additional delays. However, all* purchases through the Pom Pom shop include immediate access to a digital download of the publication which you can find via ‘My Account’ once you have logged into our website. We encourage you all to reach out and connect with members of our community on Ravelry forums, and participate in KALs during this time. The Pom team are still available to answer any questions you may have, so please do not hesitate to get in touch! Pom Pom xx

*this excludes all volumes of Interpretations.

PRE-ORDER SHIPPING

Please note that if your order contains several items, including a pre-order product, or subscription starting with the forthcoming issue, your items will be shipped separately. Any pre-order issues or subscriptions will ship from the advertised shipping/on sale date! Issue 34: Autumn 2020 is due for publication on 21st September 2020. The digital edition will be live from mid-day GMT 21st September 2020.

Any questions? Please find our detailed shipping and returns information here.

DOWNLOAD CODE/ DIGITAL ISSUES

What’s this about a download code?
Each print copy of Pom Pom includes a code which gives you access to your own digital PDF of the magazine. You’ll find this on the inside front cover of the magazine and you’ll need to head to this website here to manually redeem the code. If you already have a Ravelry account and are logged in when you redeem this code, the download will automatically be stored in your Ravelry library for easy access in future! Magic!

I entered my code and it’s invalid, what’s wrong?
Each time we publish a new issue, we stagger the release of the digital version of the magazine until a few weeks later. This gives our international subscribers time to receive their print copies. So if you are trying to redeem a very recent issue of Pom Pom, make sure the digital version is live – we always let people know when this happens via social media and Ravelry, and we also send out a newsletter.

For Issue 33, you can redeem your digital code from 24th June.

I bought a digital issue of via the Pom Pom website, how do I access this PDF?
To access a digital issue bought from the Pom Pom website, you’ll need to log into you account (see the heading SHOP, then MY ACCOUNT). Once you’ve logged in, you’ll see all your available downloads here!

Any queries, please email us [email protected]

KNITTING OUTSIDE THE BOX

Does Knitting Outside the Box include a digital download and how/when can I access it?
Yes it does, just like our other Pom Pom publications, your book will have a unique code that you can redeem. You can find this printed on back page end paper (opposite the acknowledgements page). Redeem your code here!

ALL THINGS POM POM

My LYS should stock you/ I want to wholesale Pom Pom!
Hurrah! Please shoot us an email [email protected] and we’ll organise this.

How can I submit to Pom Pom?
Check the latest submission call here and sign up to our newsletter to be kept up to date with new calls.

Help! I’m stuck on a pattern/ I don’t know what yarn to use/ I think there is errata?
Don’t panic! There are lots of ways we can help! Our Pom Pom Ravelry group is full of friendly knitters chatting about their Pom projects, it’s a good place to see what other tips your fellow Pom pals have. If you think you have found a mistake, check our Errata page here and of course email us [email protected] if there is anything we can help with.

Tell me more about your printers?

We’re proud that Pom Pom is printed in the UK by Park Communications, a leader in cleaner, greener, environmental print. The magazine is made from paper containing 100% virgin fibre sourced from well-managed, responsible, FSC® certified forests. 100% of the inks used are vegetable oil based, 95% of press chemicals are recycled for further use and, on average 99% of any waste associated with this production will be recycled. Read more on Park Communications website here.

Copyright Pom Pom Publishing Ltd 2012-2019